Free Phone

NZ: 0800 144 999

AU: 1800 144 888

Your Account

Your Account 

Here is some helpful information regarding your account with Tru-Bilt Industries. 

Terms of Trade

For goods and services sold in NZ - and unless otherwise agreed, full payment is required within 7 days from the date of invoice, as detailed in our NZ Terms of Trade.

For goods and services sold in Australia - and unless otherwise agreed, full payment is required prior to dispatch, as detailed in our Australian Terms of Trade.

New customers will need to apply for a TBI Account by completing and NZ Application of Credit Account.  Once your Approved Buyer Status has been approved we will send you an email stating that your payment terms will become the 20th of the month following the date of the invoice.                                               

Invoicing and Statements

TRU-BILT Industries runs the Xero accounting system and electronically invoices clients by email. 

Accounts will be sent to the billing address nominated by you and can be changed by contacting 

Electronic statements are sent out to all accounts with a current balances before the 7th of the month. Please check that this is an accurate reflection of your payments.

Exchanging Xero keys

If you also work with Xero - you might like to exchange Xero Keys - so that you can see your account on the Xero platform. Please contact if you would like to discuss this option. 

Payment Options

INTERNET BANKING: Your prompt payment is much appreciated and please remember to quote your invoice number if you are paying by internet banking. 

NZ Sales

Account Name: TRU-BILT Industries Ltd.
Account No:  12 3150 0153698 00 (ASB) 

Company Number: 13 80103

GST Number: 85 991 914

Australian Sales

Account Name: TRU-BILT Industries Ltd.
Account No:  06 2000 152221 04 (CBA)

AUTOMATIC PAYMENTS: Where possible we prefer Automatic Payments made directly to our account as it simplifies processing for our clients and ourselves. Click here for an automatic payment form (link TBC).

CREDIT CARD PAYMENTS: For your convenience you can also pay your invoice with your credit card. Please contact to arrange payment on this matter as a 4% surcharge applies.

POSTED CHEQUES: Not our preferred method as "snail mail" does not always arrive. If you do post us a cheque - please be sure to check your statement to verify that we have received and banked your cheque. 

Postal address is:

TRU-BILT Industries Ltd 
586 Kaikorai Valley Rd
Dunedin 9011

Debt Collection

All costs and charges relating to recovering overdue or unpaid accounts will be payable by the customer as per our Terms of Trade. Interest on overdue accounts may be charged.


If your account gets behind please get in contact to discuss the situation. We prefer not to have to engage agencies to collect on overdue accounts.

If you have any other questions about your account - we are only a phone call or email away.

Tru-Bilt Industries  Downloads

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